At Juesday, we want you to be happy with your purchase. If for any reason you’re not satisfied, you may be entitled to a refund or exchange under the terms outlined below.
1. Your Right to Cancel (Consumer Contracts Regulations)
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You have 14 days from receiving your order to notify us that you wish to return it for a refund.
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Once you notify us, you must return the item(s) within 14 days.
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Refunds will include the original standard delivery cost (if applicable).
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Items must be unused, in their original packaging, and in resalable condition.
2. Exclusions
We cannot accept returns for:
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Personalised or custom-made items.
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Items that have been opened or used for hygiene reasons (unless faulty).
3. Faulty or Incorrect Items
If your order arrives faulty, damaged, or incorrect:
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Contact us at info@juesday.com within 7 days of receipt.
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We will arrange a replacement or issue a full refund, including return postage costs.
4. How to Return an Item
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Email info@juesday.com with your order number and reason for return.
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We will provide you with return instructions.
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Unless the item is faulty or incorrect, you are responsible for return postage costs.
5. Refund Processing
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Refunds will be processed within 14 days of us receiving the returned goods.
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Refunds are issued to the original payment method only.
6. Contact Us
If you have any questions about our Refund & Returns Policy, contact us at:
Juesday
Unit 2 Salisbury Street
Wednesbury, West Midlands
United Kingdom, WS10 8BQ
Email: info@juesday.com